Shipping and Returns

Shipping

All parts and tooling will be shipped via USPS.

Returns

Returns will be accepted for defective items and items that have not been opened or installed and are postmarked within thirty (30) days of order date. Items can be exchanged or a full refund can be issued. If an item is defective, please call us at (661)432-2260 or email us [email protected] to request a return label. If wanting to return an unopened and uninstalled item, please contact Shepard Tactical Supply to get an RMA and information on how to ship back to us.

BY USING AND ORDERING FROM OUR SITE, USER AGREES TO THESE TERMS


Terms and Conditions

Firearm Shipments
We ship only to valid FFL dealers.
Firearms cannot be shipped to a P.O. Box.
The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.
If you order a handgun, Rifle, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
·         A legal resident of the state in which you are ordering.
·         21 years of age or older to complete the transfer through your FFL.
Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

SHIPPING RESTRICTIONS
·         Please note that we DO NOT ship standard-capacity magazines to the states with arbitrary restrictions. 
·         We will not ship ANY items to the District of Columbia (Washington D.C.).
·         We will not ship ANY items to the state of Massachusetts.
·         We will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
·         We will not ship any AR or AK parts to Denver, Colorado.
·         Illinois: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
·         Minnesota: All hand guns handgun having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
·         We will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
·         We will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
·         No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
·         Stripped lower receivers will NOT be shipped to the following states:
o    Colorado (Boulder, Denver, Vail)
o    Connecticut
o    Massachusetts
Complete AR and AK receivers will NOT be shipped to the following states:
·         California
·         Colorado (Boulder, Denver, Vail)
·         Connecticut
·         Maryland
·         New Jersey
·         New York
Non-Compliant AR & AK models will NOT be shipped to the following states:
·         California (No “assault weapons” can be shipped.)
·         Colorado (Boulder, Denver, Vail)
·         Connecticut
·         Maryland
·         New Jersey
·         New York
Please note that we DO NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

SHIPPING RESTRICTION EXCEPTIONS
·         Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O.'s duties. We only recognize City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
·         Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
·         We do NOT ship directly to L.E.O.’s; the order must go to an FFL. We do NOT make exceptions for this policy.

P.O. Box Shipments/Restrictions
Firearms cannot be shipped to a P.O. Box.
Shepherd Tactical Supply abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
·         Minor Blast/Minor Projection Hazard — Ammunition
·         Oxidizing Substances — Batteries
·         Flammable Solids — Black Powder
·         Flammable and combustible liquid — Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Magazine Ordering Restrictions
Shepherd Tactical Supply abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.
It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS
·         California — No magazines greater than 10 rounds
·         Colorado — No magazines greater than 15 rounds, effective July 1st, 2013
o    Boulder — No magazines greater than 10 rounds
·         Connecticut — 10 Rounds and less with a valid permit.
·         Hawaii — No magazines greater than 10 rounds
·         Illinois (North Chicago) — No rifle magazines greater than 16 rounds
·         Aurora, Skokie, Chicago, Evanston — No rifle magazines greater than 15 rounds
·         Highland Park, Cook County, Dolton, Homewood, Deerfield — No rifle magazines greater than 10 rounds
·         Deerfield — No shotgun magazines over 5 rounds
·         Indiana (South Bend) — No magazines greater than 15 rounds
·         Maryland — No magazines greater than 10 rounds October 1st, 2013
·         Massachusetts — No sales. We will not ship ANY items to the state of Massachusetts.
·         New York — No magazines greater than 10 rounds
·         New Jersey — No magazines greater than 15 rounds
·         Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
·         Washington D.C. — No Sales. We will not ship ANY items to the District of Columbia.
We will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with us directly.

MAGAZINE RESTRICTION EXCEPTIONS
·         Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty. We only recognize City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
·         Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions
Shepherd Tactical Supply abides by all state regulations regarding the sale of ammunition.
·         You agree and accept all policies described in our Terms of Use.
·         You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
·         By purchasing ammunition, you are not violating any local, state, or federal laws.
·         You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
·         You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
·         You have never been committed to any mental institution, or been adjudicated as mentally defective. You will not sell ammunition to any minor.
·         You cannot have ammunition shipped to a post office box.
·         You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
·         Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.
WE WILL NOT SHIP AMMUNITION TO THE FOLLOWING AREAS:
·         California — No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
·         Connecticut — No sales without a valid permit.
·         Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
·         Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
·         Illinois — No sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's.
·         Massachusetts — No sales. We will not ship ANY items to the state of Massachusetts.
·         Maryland — No Sales to the City of Annapolis and Montgomery County
·         New York — No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
·         New Jersey — When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID.
·         Puerto Rico —No Sales. Ammunition must be shipped to a freight forwarder.
·         Washington D.C. — No sales. We will not ship ANY items to the District of Columbia.
This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions.

Other Ordering Restrictions
·         Alaska — No tannerite sales.
·         Hawaii — No magazines greater than 10 rounds. No AR or AK pistol sales.
·         Maryland — No tannerite sales.
·         Massachusetts — No sales.
·         Minnesota — The following firearms are prohibited in the state of Minnesota: GSG Rimfire pistols, Walther Rimfire Pistols, Cobra, Phoenix Arms, and Heritage Arms.
·         Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
·         Washington D.C. — No sales

Privacy Policy

Effective date: January 1, 2020
Shepherd Tactical Supply, operates the www.shepherdtacticalsupply.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.shepherdtacticalsupply.com.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
·         Email address
·         First name and last name
·         Phone number
·         Address, State, Province, ZIP/Postal code, City
·         Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
·         Session Cookies. We use Session Cookies to operate our Service.
·         Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
·         Security Cookies. We use Security Cookies for security purposes.
Use of Data
Shepherd Tactical Supply uses the collected data for various purposes:
·         To provide and maintain the Service
·         To notify you about changes to our Service
·         To allow you to participate in interactive features of our Service when you choose to do so
·         To provide customer care and support
·         To provide analysis or valuable information so that we can improve the Service
·         To monitor the usage of the Service
·         To detect, prevent and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Shepherd Tactical Supply will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
Shepherd Tactical Supply may disclose your Personal Data in the good faith belief that such action is necessary to:
·         To comply with a legal obligation
·         To protect and defend the rights or property of <Insert company name here>
·         To prevent or investigate possible wrongdoing in connection with the Service
·         To protect the personal safety of users of the Service or the public
·         To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
·         Google Analytics
·         Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
·         You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
·         For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
·         By email: i[email protected]
·         By phone number: (661)368-4199



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